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The "Farmers Insurance News-Alert" website is dedicated to providing the consumer and general public with detailed information concerning the Farmers Insurance Group. This includes fraud reports, consumer complaints, lawsuit's and other legal actions taken against this company. All information contained herein is for educational purposes only. Original sources, when known are sited.

 

Bypassing the Agents, experience poor service

From: xxxxxxxxxxx

Sent: Friday, August 28, 1998 4:22 PM

To: info@farmersdirect.com

Subject: Farmers Direct

 

 

I am glad that I came across your story at the site for Farmers Direct. I had received mail from Farmers Direct and after calling around decided to use them as my car insurance carrier. I called on Wednesday (8/26/98) and was told to put a check in the mail for $323.10 for coverage for 6 months on my car. I was told that the coverage would start the day the envelope was postmarked. I decided to call today to see if they had received my check. I found that I had left their number at home so I called 800 directory assistance to get the number. There was no listing for Farmers Insurance or Farmers Direct. I then tried Maryland information for Farmers Insurance because my check was mailed to Timonium, Md. I did get a number and I called and explained to the woman who answered the telephone that I was trying to get a number for Farmers Direct which is a subsidiary of Farmers Insurance, she said she was not allowed to give me that number even after I gave her the reference number that Farmers Direct gave me.

I was starting to get a little nervous so I decided I'd go on the internet and find a number for them and that is when I got your information. I then went to the library in our law firm and looked up Farmers Insurance and called their California number. I explained to the woman who answered that I was trying to get the 800 number for Farmers Direct, a subsidiary of Farmers Insurance. She told me a) there is no 800 number; b) she had not heard of Farmers Direct; and c) Farmers did not have insurance coverage for the state of Maryland.

Now I was totally confused and unnerved and realized that my present car insurance ends today. I immediately called my insurance company (Progressive) and had them extend my insurance for another 6 months. I then called my bank to see if the check had cleared - it had not. I then put a stop payment on the check which cost me $25 which is a lot better than being out $300.

While Progressive is quite expensive for me, I now have 6 months to research a little more for future car insurance. I'd be most interested to hear what other problems people have had with Farmers Direct.

My email address at home is: xxxxxxx@xxxx.com

So, while my time with Farmers Direct was indeed very, very short; I don't know how they would have served me in a time of crises as it appears no one (directory assistance or Farmers Insurance Group) had ever heard of them.

 

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