The "Farmers Insurance News-Alert" website is dedicated to providing the consumer and general public with detailed information concerning the Farmers Insurance Group. This includes fraud reports, consumer complaints, lawsuit's and other legal actions taken against this company. All information contained herein is for educational purposes only. Original sources, when known are sited.
Home insurance complaints in California, 1998
The California Department of Insurance ranks the insurance companies based on the number of "justified complaints" the department received compared to each company's total number of policies. The department looked only at complaints received from Jan. 1 to June 30, 1998. The complaint Ratio is based on the number of Justified Complaints to 100,000 policies.
The California Department of Insurance considers a complaint to be justified when, after investigation, an insurance company is found to be at fault. On the other hand, when the department receives a complaint but finds the insurance company did nothing wrong, the complaint is "unjustified" and not counted. If the department is unable to determine the facts of a particular complaint, it labels it as a "question of fact" complaint.
Homeowners insurance complaint ratios
Source: California Department of Insurance.
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