The "Farmers Insurance News-Alert" website is dedicated to providing the consumer and general public with detailed information concerning the Farmers Insurance Group. This includes fraud reports, consumer complaints, lawsuit's and other legal actions taken against this company. All information contained herein is for educational purposes only. Original sources, when known are sited.
California Insurance Department Says Insurers Low-Balled Quake Victims, Mishandled Claims
SACRAMENTO, Calif. -- Confidential state documents released last week by the California Senate indicate State Farm, Allstate, Farmers and 20th Century insurance companies mishandled and low-balled hundreds of Northridge earthquake claims.
The insurers reduced depreciation values without supporting evidence, failed to explain the policy and claims process to insureds and failed to include replacement cost amounts in settlements, according to the reports compiled after examinations of claims files by the Market Conduct Bureau of the Consumer Services Division of the California Department of Insurance. Insurance Commissioner Chuck Quackenbush commissioned the examinations.
State Sen. Martha Escutia disclosed the confidential documents without notifying the insurers.
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