The "Farmers Insurance News-Alert" website is dedicated to providing the consumer and general public with detailed information concerning the Farmers Insurance Group. This includes fraud reports, consumer complaints, lawsuit's and other legal actions taken against this company. All information contained herein is for educational purposes only. Original sources, when known are sited.


Six Months with FarmersDirect

From: xxxxxxxx

Sent: Friday, July 31, 1998 8:38 AM


Subject: Farmers Direct Service

I would be very interested in hearing about your problem with Farmers Direct. I too observe that the service after they have you as a policy holder is poor. I've been with them for 6 months. Calls are not returned. You can't get info re policy. When it does come it comes in the mail very slowly. I called info for the 888 number because I was at work. There was no listing but I know I've used the 800 number before. They take forever to answer the phone. I have no wallet id card to carry with me. So what is your story with them.

You can respond to me at Thanks. Thinking about switching to XXXXX. I've been impressed with their service because I was involved in an accident with one of their policy holders. Claim resolved in less than 72 hours. Outstanding. Price was a few bucks higher but there is something to be said for good and prompt service.


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