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Bypassing the Agents, experience poor service

From: xxxxxxxxxxx

Sent: Friday, August 28, 1998 4:22 PM


Subject: Farmers Direct



I am glad that I came across your story at the site for Farmers Direct. I had received mail from Farmers Direct and after calling around decided to use them as my car insurance carrier. I called on Wednesday (8/26/98) and was told to put a check in the mail for $323.10 for coverage for 6 months on my car. I was told that the coverage would start the day the envelope was postmarked. I decided to call today to see if they had received my check. I found that I had left their number at home so I called 800 directory assistance to get the number. There was no listing for Farmers Insurance or Farmers Direct. I then tried Maryland information for Farmers Insurance because my check was mailed to Timonium, Md. I did get a number and I called and explained to the woman who answered the telephone that I was trying to get a number for Farmers Direct which is a subsidiary of Farmers Insurance, she said she was not allowed to give me that number even after I gave her the reference number that Farmers Direct gave me.

I was starting to get a little nervous so I decided I'd go on the internet and find a number for them and that is when I got your information. I then went to the library in our law firm and looked up Farmers Insurance and called their California number. I explained to the woman who answered that I was trying to get the 800 number for Farmers Direct, a subsidiary of Farmers Insurance. She told me a) there is no 800 number; b) she had not heard of Farmers Direct; and c) Farmers did not have insurance coverage for the state of Maryland.

Now I was totally confused and unnerved and realized that my present car insurance ends today. I immediately called my insurance company (Progressive) and had them extend my insurance for another 6 months. I then called my bank to see if the check had cleared - it had not. I then put a stop payment on the check which cost me $25 which is a lot better than being out $300.

While Progressive is quite expensive for me, I now have 6 months to research a little more for future car insurance. I'd be most interested to hear what other problems people have had with Farmers Direct.

My email address at home is:

So, while my time with Farmers Direct was indeed very, very short; I don't know how they would have served me in a time of crises as it appears no one (directory assistance or Farmers Insurance Group) had ever heard of them.


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