 The "Farmers Insurance News-Alert" website is dedicated to providing the consumer and general
public with detailed information concerning the Farmers Insurance Group. This includes
fraud reports, consumer complaints, lawsuit's and other legal actions taken against this
company. All information contained herein is for educational purposes only. Original
sources, when known are sited. |
| Friday, October 30, 1998 Highest- and Lowest-Ranked Insurance Companies; Rank: 1 Company: Wawanesa Mutual Approximate number of policies: 143,371 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 19 Number of question-of-fact* complaints: 2 % of total complaints found to justified: 0.0% Rank: 1 Company: American Economy Approximate number of policies: 74,748 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 0 Number of question-of-fact* complaints: 1 % of total complaints found to justified: 0.0% * Rank: 3 Company: 21st Century Casualty Approximate number of policies: 52,634 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 9 Number of question-of-fact* complaints: 6 % of total complaints found to justified: 0.0% * Rank: 4 Company: Calif. Casualty Indemnity Approximate number of policies: 39,562 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 5 Number of question-of-fact* complaints: 6 % of total complaints found to justified: 0.0% * Rank: 5 Company: Amica Mutual Approximate number of policies: 38,045 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 10 Number of question-of-fact* complaints: 2 % of total complaints found to justified: 0.0% * Rank: 6 Company: CSAA Approximate number of policies: 1,980,902 Justified complaint ratio: 0.8 Number of justified complaints: 16 Number of unjustified complaints: 93 Number of question-of-fact* complaints: 40 % of total complaints found to justified: 10.7% * Rank: 7 Company: USAA Casualty Approximate number of policies: 220,791 Justified complaint ratio: 0.9 Number of justified complaints: 2 Number of unjustified complaints: 12 Number of question-of-fact* complaints: 2 % of total complaints found to justified: 12.9% * Rank: 8 Company: State Farm Mutual Approximate number of policies: 2,811,468 Justified complaint ratio: 1.1 Number of justified complaints: 32 Number of unjustified complaints: 117 Number of question-of-fact* complaints: 81 % of total complaints found to justified: 13.9% * Rank: 9 Company: USAA Approximate number of policies: 342,868 Justified complaint ratio: 1.2 Number of justified complaints: 4 Number of unjustified complaints: 18 Number of question-of-fact* complaints: 9 % of total complaints found to justified: 12.9% * Rank: 10 Company: California Casualty Approximate number of policies: 84,542 Justified complaint ratio: 1.2 Number of justified complaints: 1 Number of unjustified complaints: 13 Number of question-of-fact* complaints: 10 % of total complaints found to justified: 4.2% * Bottom 10 Rank: 41 Company: Hartford Underwriters Approximate number of policies: 115,853 Justified complaint ratio: 8.6 Number of justified complaints: 10 Number of unjustified complaints: 39 Number of question-of-fact* complaints: 2 % of total complaints found to justified: 19.6% * Rank: 42 Company: Galway Approximate number of policies: 53,401 Justified complaint ratio: 9.4 Number of justified complaints: 5 Number of unjustified complaints: 33 Number of question-of-fact* complaints: 14 % of total complaints found to justified: 9.6% * Rank: 43 Company: Natl. American of Calif. Approximate number of policies: 60,636 Justified complaint ratio: 9.9 Number of justified complaints: 6 Number of unjustified complaints: 18 Number of question-of-fact* complaints: 10 % of total complaints found to justified: 17.6% * Rank: 44 Company: Pacific Specialty Approximate number of policies: 75,600 Justified complaint ratio: 10.6 Number of justified complaints: 8 Number of unjustified complaints: 41 Number of question-of-fact* complaints: 8 % of total complaints found to justified: 14.0% * Rank: 45 Company: Clarendon National Approximate number of policies: 126,842 Justified complaint ratio: 14.2 Number of justified complaints: 18 Number of unjustified complaints: 71 Number of question-of-fact* complaints: 22 % of total complaints found to justified: 16.2% * Rank: 46 Company: Coast National Approximate number of policies: 182,321 Justified complaint ratio: 15.9 Number of justified complaints: 29 Number of unjustified complaints: 124 Number of question-of-fact* complaints: 38 % of total complaints found to justified: 15.2% * Rank: 47 Company: TIG Premier Approximate number of policies: 56,917 Justified complaint ratio: 17.6 Number of justified complaints: 10 Number of unjustified complaints: 7 Number of question-of-fact* complaints: 7 % of total complaints found to justified: 41.7% * Rank: 48 Company: Sterling Casualty Approximate number of policies: 52,585 Justified complaint ratio: 26.6 Number of justified complaints: 14 Number of unjustified complaints: 41 Number of question-of-fact* complaints: 12 % of total complaints found to justified: 20.9 * Rank: 49 Company: Superior Approximate number of policies: 72,905 Justified complaint ratio: 38.4 Number of justified complaints: 28 Number of unjustified complaints: 45 Number of question-of-fact* complaints: 14 % of total complaints found to justified: 32.2 * Rank: 50 Company: TIG Specialty Approximate number of policies: 39,529 Justified complaint ratio: 53.1 Number of justified complaints: 21 Number of unjustified complaints: 45 Number of question-of-fact* complaints: 17 % of total complaints found to justified: 25.3% * HOMEPWNERS Top 10 Rank: 1 Company: USAA Approximate number of policies: 171,212 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 8 Number of question-of-fact* complaints: 3 % of total complaints found to justified: 0.0% * Rank: 2 Company: USAA Casualty Approximate number of policies: 82,498 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 1 Number of question-of-fact* complaints: 0 % of total complaints found to justified: 0.0% * Rank: 3 Company: Associated Indemnty Approximate number of policies: 66,756 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 1 Number of question-of-fact* complaints: 1 % of total complaints found to justified: 0.0% * Rank: 4 Company: TIG Approximate number of policies: 51,744 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 9 Number of question-of-fact* complaints: 3 % of total complaints found to justified: 0.0% * Rank: 5 Company: California Casualty Approximate number of policies: 48,224 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 9 Number of question-of-fact* complaints: 3 % of total complaints found to justified: 0.0% * Rank: 6 Company: Residence Mutual Approximate number of policies: 32,399 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 6 Number of question-of-fact* complaints: 2 % of total complaints found to justified: 0.0% * Rank: 7 Company: Western Mutual Approximate number of policies: 30,458 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 8 Number of question-of-fact* complaints: 4 % of total complaints found to justified: 0.0% * Rank: 8 Company: Standard Fire Approximate number of policies: 30,128 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 0 Number of question-of-fact* complaints: 1 % of total complaints found to justified: 0.0% * Rank: 9 Company: Neighborhood Spirit Prop. Approximate number of policies: 29,857 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 2 Number of question-of-fact* complaints: 1 % of total complaints found to justified: 0.0% * Rank: 10 Company: Unigard Indemnity Approximate number of policies: 27,368 Justified complaint ratio: 0.0 Number of justified complaints: 0 Number of unjustified complaints: 1 Number of question-of-fact* complaints: 1 % of total complaints found to justified: 0.0% * Bottom 10 Rank: 41 Company: Mercury Casualty Approximate number of policies: 16,898 Justified complaint ratio: 5.9 Number of justified complaints: 1 Number of unjustified complaints: 5 Number of question-of-fact* complaints: 0 % of total complaints found to justified: 16.7% * Rank: 42 Company: American Manuf. Mutual Approximate number of policies: 31,514 Justified complaint ratio: 6.3 Number of justified complaints: 2 Number of unjustified complaints: 1 Number of question-of-fact* complaints: 1 % of total complaints found to justified: 50.0% * Rank: 43 Company: American Bankers of Fla. Approximate number of policies: 3,355 Justified complaint ratio: 6.6 Number of justified complaints: 2 Number of unjustified complaints: 2 Number of question-of-fact* complaints: 1 % of total complaints found to justified: 40.0% * Rank: 44 Company: Twentieth Century Approximate number of policies: 57,520 Justified complaint ratio: 7.0 Number of justified complaints: 4 Number of unjustified complaints: 15 Number of question-of-fact* complaints: 18 % of total complaints found to justified: 10.8% * Rank: 45 Company: Calfarm Approximate number of policies: 32,880 Justified complaint ratio: 9.1 Number of justified complaints: 3 Number of unjustified complaints: 11 Number of question-of-fact* complaints: 3 % of total complaints found to justified: 17.6% * Rank: 46 Company: Farmers Insurance Exch.** Approximate number of policies: 185,781 Justified complaint ratio: 11.3 Number of justified complaints: 21 Number of unjustified complaints: 40 Number of question-of-fact* complaints: 23 % of total complaints found to justified: 25.0% * Rank: 47 Company: Clarendon National Approximate number of policies: 24,833 Justified complaint ratio: 12.1 Number of justified complaints: 3 Number of unjustified complaints: 15 Number of question-of-fact* complaints: 4 % of total complaints found to justified: 13.6% * Rank: 48 Company: State Farm Fire & Cas.** Approximate number of policies: 60,528 Justified complaint ratio: 14.9 Number of justified complaints: 9 Number of unjustified complaints: 48 Number of question-of-fact* complaints: 42 % of total complaints found to justified: 9.1% * Rank: 49 Company: Five Star Approximate number of policies: 17,574 Justified complaint ratio: 17.1 Number of justified complaints: 3 Number of unjustified complaints: 6 Number of question-of-fact* complaints: 3 % of total complaints found to justified: 25.0% * Rank: 50 Company: Pacific Specialty Approximate number of policies: 36,468 Justified complaint ratio: 41.1 Number of justified complaints: 15 Number of unjustified complaints: 27 Number of question-of-fact* complaints: 16 % of total complaints found to justified: 25.9% * * Question-of-fact complaints were not settled. Some may be steeled in court. ** These are small divisions of much larger companies that rank higher in the survey. State Farm General ranks 21st and Farmers' Fire Insurance ranks 33rd. Note: For those companies without a ratio, ranking is done by the policy or exposure
count. THe CDI Complaint Study covers complaints closed from Jan. 1 through June 30, 1998.
Moreinformation can be found at http://www.insurance.ca.gov/docssum.htm
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