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Storm Victim Blow off by Farmers


I am a customer of Farmers Insurance who supplies my House mortgage insurance.

On 3-30-99 I reported a claim of roof damage on my house to your company in C.Christi Tx. The storm was violent, and when we called your office, we were told that we ALREADY were the 8th call that morning. The next day in the
papers the front page story on the storm talked of the high cost of the loss.

In short since then I have heard 3 different stories on why someone could not come out and inspect my property. On 5-5-99 I was told initially that you were sorry and had screwed up, but that someone would go out. Then later, I
was paged and told that you had sent a registered letter, that I did not get, and that an agent from Houston had come down, snapped some pictures , and denied the claim. This was different from the story told to me of Glover group , who I was told was going to do the inspecting. That was the second story.

I have no doubt in my mind that THAT storm caused much asphalt to be driven off the roof. There are also partial and full shingles missing. It has been over a month and nothing has been done. I have not missed a payment to you in the over 2 years we have worked together.

Please do not pass the buck on this because I am considering litigation. I do not want this, I would rather go on and remain a happy customer. Evidently you have had some changes in personell in Corpus? I can stand on the ground and look up at my two story house and see over 50 yards away, black parts in my roof.

Does anybody care?

Please get back with me on this

Thank you

Mike Flower


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